Frequently Asked Questions
The Compass Connection newsletter is published three times a year — in March, July, and November.
Topics vary by edition but may include:
- Plan benefits updates
- Health and wellness articles
- Highlights of member programs
- Resources for retirees
- News about our company or new offerings
No. The Compass Connection newsletter is tailored to your health plan, so you’ll see updates and resources that are most relevant to your coverage.
No. The Compass Connection newsletter is automatically sent to members by email. To make sure we have your email address, sign up for a myCompass account. If you prefer a paper copy, you can update your communication preference in myCompass.
The Compass Connection newsletter is designed to keep you informed with updates, resources, and tips. While you’ll still receive required plan notices separately, the newsletter helps you get the most from your benefits.
Sign in to your myCompass account and go to My Account > Settings > Communication Preferences. From there, scroll to Compass Connection Newsletter and choose whether you’d like to receive it by email, by mail, or both.
No. We do not mail newsletters to most foreign addresses. However, you can receive the digital edition, delivered directly to your inbox.
Yes. If you no longer wish to receive Compass Connection, you can update your communication preference in myCompass to unsubscribe. Keep in mind, the newsletter shares plan updates and helpful resources you may find valuable.
Our emails are CAN-SPAM compliant. If you click “unsubscribe” in a Compass Connection newsletter email, you will no longer receive future newsletters. To opt back in, you must contact us for assistance.
Past editions of the Compass Connection newsletter are available on our Compass Connection webpage.
Yes. While most members manage their preferences in myCompass, you can also call us at (866) 368-7227 (option 8) 9 a.m. to 5 p.m. ET, Monday through Friday or email askcrbg@compassrosebenefits.com for assistance.
