Compass Rose Benefits Group complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the bases of race, color, national origin, age, disability, or sex.
Translation resources for covered entities
Compass Rose Health Plan members who speak a language other than English have access to free language assistance services. With the assistance of our vendor, UMR, we:
- Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- TTY Services
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
To learn more, please call UMR at (888) 438-9135.
Filing a complaint
If you believe that Compass Rose Benefits Group (CRBG) has failed to provide these services or discriminated on the basis of race, color, national origin, age, disability or sex, you can file a civil rights complaint with:
CRBG Civil Rights Grievance Coordinator
11490 Commerce Park Drive
Reston, VA 20191
You may also call to speak with our Grievance Coordinator at (866) 368-7227, or email us at askCRBG@compassrosebenefits.com. If you need help filing a grievance, our Grievance Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by phone or mail at:
U.S. Department of Health and Human Services
Office of Civil Rights, Region III
150 S. Independence Mall West
Suite 372, Public Ledger Building
Philadelphia, PA 19106-9111