Contact
UMR
Monday–Friday: 8 am to 8 pm ET
Phone: (888) 438-9135
Provider Precertification Phone: (800) 808-4424
Fax: (855) 405-2189
Email: umr-crbginquiry@umr.com
P.O. BOX 8095
Wausau, WI 54402
Claim Form
Express Scripts
Phone: (877) 438-4449
Email: ExpressRxHelp@express-scripts.com
Home Delivery Phone: (888) 327-9791
(Tell your prescribing provider to call this number for instructions on how to fax your prescription)
Prior Authorization Resources Phone: (800) 753-2851
P.O. Box 14711
Lexington, KY 40512-4711
Claim Form
Accredo Specialty Pharmacy
Phone: (800) 803-2523
Monday–Friday: 9 am to 5 pm ET
Phone: (866) 368-7227 (option 6)
Email: agingwell@compassrosebenefits.com
Monday–Friday: 9 am to 5 pm ET
Chronic Conditions and Wellness
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
Complex Medical Issues
Phone: (855) 512-WELL (9355)
Monday–Friday: 9 am to 5 pm ET
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
Who to call to report fraud, waste, and abuse
UMR Hotline: (800) 356-5803
Express Scripts Hotline: (866) 216-7096
Compass Rose Benefits Group: (866) 368-7227 (option 7)
LegalShield
Phone: (855) 387-6314
Compass Rose Benefits Group
Monday–Friday: 9 am to 5 pm ET
Phone: (866) 368-7227 (option 4)
Email: specialty@compassrosebenefits.com
Monday–Friday: 9 am to 5 pm ET
Local DC/MD/VA Phone: (571) 449-2366
Toll-Free Phone: (866) 368-7227
Fax: (888) 971-4313
Health Plan Inquiries
Email: askCRBG@compassrosebenefits.com
myCompass Tech Support
Email: techsupport@compassrosebenefits.com
