Doctor On Demand

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How Telehealth Works


Next time you need to visit the doctor, skip the waiting room — Doctor On Demand lets you see a board-certified provider face-to-face immediately over live video from your mobile device or computer. For your convenience, this service is available 7 days a week — even when other health care options are closed.

Plus, virtual telehealth visits allow you to avoid germs in offices and easily maintain social distancing.

Enjoy the peace-of-mind that comes with having access to trusted, affordable, medical care readily available whenever you or your covered dependents need it. Next time you are not feeling well, simply access your account and get started with three easy steps:

  1. List your symptoms
  2. Provide your history
  3. Start your visit! 
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What Can Doctor On Demand Treat?


Urgent Care Needs

It is nearly impossible to predict when you will feel sick or unwell and it can often disrupt your already busy schedule. Doctor On Demand is here to help with your urgent health care needs.

Common treatable conditions include:

  • Cold / Flu
  • Fever
  • Sore Throat
  • Allergies
  • Diarrhea / Vomiting
  • Rashes
  • Urinary Tract Infections

Behavioral Health

Emotional and mental health is just as important as any other aspect of your health. The team of licensed psychologists and psychiatrists at Doctor On Demand help support your mental wellbeing. Everything from medication management to talk therapy are available through Doctor On Demand.

Learn more about all of the Compass Rose Health Plan’s care options.

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Telehealth Cost


Doctor On Demand is FREE for Compass Rose Health Plan members, meaning you pay $0 per visit!

To ensure that you receive coverage under the Plan, be sure to select the appropriate insurance provider when setting up your account. If the Compass Rose Health Plan is your primary insurer, select UMR. If Medicare Part B is your primary insurer, select the option for Medicare. If you do not select the proper insurance provider, your visit will be subject to Doctor On Demand's pricing rather than our Compass Rose Health Plan member benefit.

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Getting Started With Doctor On Demand

You can access Doctor On Demand on a smartphone, tablet or computer.* The app is compatible with both Android and Apple devices. Options for accessing Doctor On Demand’s telehealth services can be found below.

How to create an account and get started:

  • Download the app: Look for Doctor On Demand in your smartphone or tablet's app store, or text COMPASS to 68398 for a direct link. Once downloaded, open the app and follow the prompts.
  • Go online: Visit Doctor On Demand from your computer.*

No matter how you choose to register, remember to select UMR or Medicare as your insurance provider!

If you have questions regarding this benefit, contact Doctor On Demand's Customer Support by emailing or calling (800) 997-6196.

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Set up your account now so you are ready the next time you need to request a visit.