Responding to Coronavirus

As we continue to monitor the situation with Coronavirus (COVID-19), we encourage our members to take steps to help protect their health and well-being. The Compass Rose Health Plan will cover the costs of diagnostic testing for COVID-19, ensuring no cost to members.

 Prevention Guidelines

Although there are currently no vaccines available to protect against human coronavirus infection, you may be able to reduce your risk of infection by following Centers for Disease Control and Prevention (CDC) prevention guidelines.

 Virtual Support

Given the nature of the COVID-19 epidemic, seeking in-person medical care may lead to further spreading of the virus. Telehealth services can help avoid exposure and reduce the risk of being exposed to germs in the waiting room. With a virtual visit you can talk to a provider via video from the comfort of your home using your smartphone, tablet or computer.

  • Doctor On Demand: Compass Rose Health Plan members have access to telehealth services provided by Doctor On Demand. You can connect with a doctor face to face 24/7 for FREE. Their doctors see and treat hundreds of medical issues, including 18 of the top 20 seen by urgent care and the E.R.

    Based on CDC guidelines, Doctor On Demand has launched a two-minute assessment to help patients determine what precautions they should take as Coronavirus spreads in their community. The assessment also provides personalized prevention recommendations.

  • In-Network Provider: Your in-network provider may also be offering virtual visits. An in-network telehealth visit is a $0 co-pay for a primary care provider and a $25 co-pay for a specialist.

 Emotional Support

In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself:

  • Optum, part of UnitedHealth Group, has an emotional support line available for those experiencing anxiety or stress following the recent developments around COVID-19. It can be reached at 1-866-342-6892, 24 hours a day, 7 days a week and is open to all.
  • Sanvello, another UnitedHealth Group company, is offering free premium access to its platform to help people cope with mental health impacts of COVID-19. This offer is available to anyone and makes Sanvello’s content, coping tools and peer support free to anyone impacted by COVID-19. To activate free premium access, download Sanvello for free from the App Store or Google Play.

 Express Scripts Pharmacy Home Delivery

Skip the trip to the pharmacy by getting your medication delivered right to your home. You can receive a 3-month supply of your long-term medication for the cost of a 2-month supply. Find out how to get started with Home Delivery.

 Overseas Travel & Contact

If you have recently returned from an impacted location or have had close contact with someone who has recently returned from an impacted location and who develops fever and/or respiratory symptoms, contact a medical provider immediately, either by phone or electronically, for instructions on how to be tested and seek further medical care.

 Scam Awareness

Cyber criminals are leveraging the Coronavirus outbreak in order to scam people. The Cybersecurity and Infrastructure Security Agency (CISA) has published a list of precautions individuals should take to avoid falling victim to one of these scams.

 CDC Resources

We want to ensure that you get the information you need. For the latest details on the coronavirus, as well as prevention strategies, symptoms and general FAQS, please view the resources from the Centers for Disease Control and Prevention (CDC) below:

CDC Coronavirus Outbreak Website
CDC Coronavirus Fact Sheet
CDC Share Facts About COVID-19


Updated: June 29, 2020